Shipping & Returns
Shipping & Returns
Adult Toy Closet is a strong advocate for personal privacy, and we do whatever it takes to preserve yours. We pack your order in nondescript envelopes and boxes, just like your everyday mail or packages. The only identifying marks are your mailing address and ours. Adult Toy Closet does not appear anywhere on the outside of your package.
Returns
*Please note: Due to the nature of our Products, we do not accept returns. ALL SALES ARE FINAL.
Domestic Shipping
Standard Shipping
Delivered in the eastern United States in 5-8 business days.
Delivered in the western United States, Alaska, Hawaii, or US Territories in 10-14 business days. These orders are delivered by the United States Postal Service. Standard shipping can be used for any destination including PO/APO/FPO addresses.
Expedited
Delivered in the United States within 3-5 business days.
These orders are delivered by the United States Postal Service.
UPS 2-Day
Delivered within the continental United States, Alaska, Hawaii or U.S. territory in 2 business days.
If you place your order after the 2:45pm (ET) deadline or on a non-business day, we will process it and ship it on the next business day. For instance, Sunday orders are processed and shipped on Monday and should be delivered on Wednesday.
UPS Overnight
Delivered within the continental United States, Alaska, Hawaii or U.S. territory in 1 business day via UPS.
If you place your order after the 1pm deadline (PST) or on a non-business day, we will process it and ship it on the next business day. For instance, Sunday orders are processed and shipped on Monday and should be delivered on Tuesday.
UPS 2-Day and Overnight Exceptions
UPS does not pick up or deliver on US holidays which might delay your order. This will be noted when you checkout and in your online order status.
UPS only delivers to street addresses and not PO/APO/FPO addresses. We offer Postal Priority and Express solely for our customers with PO Boxes to help expedite delivery.
UPS requires signature of your order that include item(s) priced $100 or more, or when orders exceed $250.
International Shipping Information
Shipping rates can vary by country. During checkout, you will see the specific shipping rates for your order before you place it. We are not responsible for any duties, customs, or taxes for orders shipped outside the United States. Orders will not be shipped until payment is received.
DHL Standard Delivery
Estimated delivery: 3 to 10 business days. Duties and taxes may be due upon receipt. Door to door tracking.
DHL Priority Delivery
Estimated delivery: 3 to 10 business days. Duties and taxes included. Door to door tracking.
DHL Express Delivery
Estimated delivery: 2 to 4 business days. Duties and taxes may be due upon receipt. Door to door tracking.
Shipping Exceptions
International orders might be delayed while they clear customs. DHL, and other carriers do not pick up or deliver on US holidays, which might delay your order. This will be noted when you checkout and in your online order status.